Find answers to our most frequently asked questions

We will send you a tracking number to your email once your package has been shipped. Please track your order using our track your order page. Please allow adequate time for carrier updates to reflect in their system.

Please allow several business days for the credit to appear in your account, depending on your financial institution's processing times. For more details view our refund/return policy.

Most orders are processed within our standard timeframe of 1-3 business days. Please note that our processing times do not include weekends or public holidays. Typically, orders can be expected to arrive within 5-15 business days. It is important to note that while we aim for this window, orders may arrive sooner or later than this expected timeframe. For more information view our Shipping Policy.

Popular styles are restocked regularly, but availability varies. Sign up for restock notifications on the product page or contact us to inquire about a specific piece.

Yes, our pieces typically fit true to size and customers find their usual size fits perfectly. However, if you're between two sizes, we recommend choosing the larger size for a more relaxed and comfortable fit. View our size guide here.

All of our policies including shipping, returns, privacy, and terms of service can be found in the footer menu at the bottom of our website.

We accept all major credit cards (Visa, Mastercard, American Express), Shop Pay, and other secure payment methods displayed at checkout.

On our main menu and footer menu there is an option to log into your customer account by entering your email. You can click "Sign in" or "Manage My Membership" on our footer menu, or on our main menu you can click the profile icon to log in. Once logged in you are able to pause/cancel your membership at any time through the "Manage Membership" button.

We offer free shipping to multiple countries around the world and are working on being able to ship to more countries in the future. If you can enter your address at checkout, we can ship to you!

Orders are processed quickly to ensure fast delivery. Please contact us immediately if you need to modify or cancel your order. Once shipped, modifications are not possible, but you may be eligible for a refund or able to return the item according to our refund/return policy.

If you receive an item that arrives damaged, we're here to help! Follow these steps to resolve the issue:

1. Take a photo of the damaged item.
2. Send an email to shop@amarosa.com with the picture of the complaint attached. In your email, please include your order number and a brief description of the issue.
3. Our customer service team will review your message promptly and work with you to find a solution as quickly as possible.

We're committed to ensuring your satisfaction and resolving any issues with your order. Don't hesitate to reach out to us if you encounter any problems.

First, make sure you used the correct email at checkout. The most common issue is that customers have a typo when putting their email. If you have put the wrong email then please contact us immediately to resolve it. You will receive an order confirmation by e-mail immediately after placing your order. This e-mail contains the order number, order summary and the shipping address.

Sometimes, order confirmation emails may be filtered into your spam or junk folder by mistake. Take a moment to check these folders in your email account to see if the confirmation email is there.

If you've checked your spam folder, waited for some time, and verified your email address but still haven't received an order confirmation, reach out to our customer support team. Provide them with your order details, including your full name and order number, and they'll assist you in verifying your order status and resend the confirmation email if necessary.

Each piece is crafted with attention to detail. We maintain high quality standards throughout our sourcing and production process to ensure every item meets our brand's expectation.

We source and fulfill from international warehouses across multiple countries to optimize logistics efficiency and delivery speed. Our global network allows us to serve diverse markets while maintaining quality oversight at every touchpoint.

All orders include a complimentary 2 year warranty against manufacturing defects. Select pieces may not be eligible for coverage depending on the nature of the concern and timeframe from purchase. We stand behind our craftsmanship and encourage you to reach out if you experience any issues with your order. For more information regarding our warranty view our 2 Year Warranty page.

AMAROSA+ is our VIP circle membership program designed to make building your wardrobe more fun and affordable. Members enjoy VIP-only pricing and store credit every month that they can spend immediately or save for future purchases, plus access to exclusive discounts, product drops, sales and more. Learn more about how AMAROSA+ works here.

Simply shop as usual and add items to your cart. AMAROSA+ is added to cart when selecting the VIP Savings option at the cart drawer. To purchase without AMAROSA+ applied at checkout, simply choose "Proceed without VIP Savings" on our cart page before going to checkout. Your first month is £2.95, then £30.00 a month after that. For more information about how AMAROSA+ works, view our AMAROSA+ VIP page.

The £30 a month fee converts directly into £30 in store credit each month, exclusive savings on every order, special member-only offers throughout the year, and the ability to accumulate credits that never expire.

Every month, your £30 membership fee becomes £30 in store credit (except for the first trial month, where your store credits reflect the amount paid for the trial month). You can use it right away or save it up for a larger purchase later. Your credits never expire, so you can build them over time toward statement pieces.

Yes! Currently your first month of AMAROSA+ is only £2.95. After that, it's £30 a month which converts to £30 in store credit you can use immediately or save for later.

Due to the multiple notifications provided throughout your shopping experience, only select orders are eligible for a refund on the AMAROSA+ subscription charge.

Because customers have the ability to cancel their subscription or opt out when purchasing, and are notified at multiple touchpoints before purchasing, refund eligibility is evaluated on a case-by-case basis. You can cancel your subscription at any time by logging into your customer account through our footer menu or main menu to avoid future charges.

For any more information please view our Refund Policy.

Members can pause, skip, or cancel anytime. You are able to log into your customer profile through our main menu or the sign in option on our footer menu and manage your membership from there. Click Sign in to manage your membership. Please use the email you purchased with to sign in. Just be sure to cancel at least 48 hours before your next billing cycle. For complete details, contact us at shop@amarosa.com or view our Subscription Policy.

To sign in to your AMAROSA+ membership you can sign in through the sign in menu on our footer menu or the account login icon on our main menu. Simply login with the email you purchased the order with and you can manage your membership and rewards. You can also log in through your membership update and order update emails. Sign in to manage your membership.

We recommend always checking the care label sewn into each garment, as fabric and construction can vary between styles. As a general rule, hand washing in cold water or using a gentle/delicate machine cycle inside a wash bag will help preserve color, shape, and detailing. Avoid tumble drying delicate fabrics such as satin, sequin, or lace — lay flat or hang dry instead.

Store garments in a cool, dry place away from direct sunlight to prevent fading. We recommend hanging structured pieces such as dresses and blazers, while delicate or beaded items are best folded and stored flat to avoid stretching or snagging.

With proper care, our pieces are designed to hold their colour and shape well over time. However, prolonged direct sunlight, high heat, and harsh detergents can cause natural fading or wear. Following the care instructions on the garment label will help extend the life of your piece.

You can reach our customer service team by email at shop@amarosa.com or through the contact form on our Contact Us page. We're here to help with any questions or concerns about your order or our products.

We always aim to answer every question within 72 hours (Monday-Friday). During holiday periods or weekends, response times may be slightly longer, but we strive to assist you as quickly as possible.

To help us assist you quickly, please include your order number (if applicable), a detailed description of your question or issue, and any relevant photos if you're inquiring about a product concern. The more information you provide, the faster we can help resolve your inquiry.